We would not be successful without the expertise of the builders and contractors that we work with on a daily basis. They build the vision that we help create. Our relationship with our builders and contractors is important to us. Westport Homes is one of the builders that we work with and here are a few of their thoughts about working with us at RDS.
Name: Susan Hall, Director of Architecture, Westport Homes
How was your experience with RDS – Residential Designed Solutions?
Our Westport Homes Columbus Division’s experience has been a positive one with RDS for the last 5 years. They are conscious of our schedules and help with many aspects of our architectural needs in the partnership we have established.
What did you have designed or redesigned by RDS?
We have had numerous master architectural construction document sets developed, options to master plans added and individual specific contracts created.
What services do you like best that RDS provides?
They have assigned one lead designer to our account that takes personal ownership. They oversee our account by knowing all of our specifications, subdivision requirements, and develop out lot specific homeowner standard options and custom options selections with great care to the details. They have even visited our model homes and like to keep up with new model openings so they can stay “on top” of our products offered to home buyers.
Who else did you use or speak with in planning the design of the home before choosing RDS?
Westport Homes Columbus Division has not used any other company for our architectural needs.
What have your needs been and what are your future needs of an architect/designer?
Our needs have been to have help in developing out our preliminary designs into architectural construction document sets, adding numerous options to our existing master home plans, and developing individual lot specific plans. Our future needs are to continue to use RDS in the same manner but at a higher volume of lot specific plan development. I also foresee using their design services for future development of plan offerings to our clients.
How were challenges /issues/decisions/questions handled and communicated?
We handle most of our communications via email. We also communicate by phone as well as meetings in person. RDS has always met our needs and been available to us during our partnership with them. In fact, with our growing volume this past year, they have added additional staff to work on our account during peak times to meet deadlines.
What was your overall experience like?
Our overall experience with RDS has been a positive partnership in meeting the architectural needs for the development of master homes plans, adding standard options to the master plans, and creating individual lot specific plans with standard options, custom options, and local municipalities’ requirements.
What advice would you offer to a builder who is having someone design a home or redesign a space in the home?
We have and will continue to advise anyone needing architectural services to reach out to RDS. RDS has been in Columbus for almost thirty years and they know the building codes and local municipality requirements. RDS is actively involved in the building industry and have the personnel and expertise to help in any aspect of providing design services.
Would you use RDS again?
Westport Homes will most certainly continue to use RDS for our architectural needs.
We take pride in the services we provide our builders, contractors, and clients. Our designers will work with you to help your visions become reality. We’d be happy to talk with you and see what services we can offer. We thank Westport Homes for their continued support and confidence in us. The feeling is mutual; they are a fantastic group to work with.